Captured once in Fabric
Resident information is captured once and synchronised across operational systems, removing repeated handling of the same details.
- NeRA
- Clinical Manager
- Resident Management System
Case study · Aged care
Helping an aged-care provider spend less time on paperwork and more time caring for residents
DataMust used Microsoft Fabric, Power Platform and DocuSign to reduce onboarding administration by approximately 50%, eliminate manual data handling and establish a governed foundation for future AI initiatives.
- Industry
- Aged care
- Organisation
- Multi-site Australian provider (anonymised)
- Duration
- 12 weeks
- Platform
- Fabric · Power Platform · DocuSign
Built withMicrosoft FabricPower AppsPower AutomateDocuSignNeRAClinical Manager
The challenge
Modern systems, but onboarding was still run on paper
Resident admissions was one of the largest opportunities to reduce administrative burden and free frontline staff for care.
Despite modern business applications, onboarding remained paper-based and the same resident information was handled several times across the admissions journey. For every admission, teams would:
- Print resident application packs and manually prepare contracts
- Post documents to prospective residents, then chase incomplete paperwork
- Manually re-enter returned information into multiple systems
- Repeat the process for each subsequent admission agreement
The result was unnecessary administration, delayed admissions, inconsistent data, increased compliance risk and a poor experience for families.
The approach
Microsoft Fabric as the single source of truth
The provider wanted more than electronic signatures: a connected digital process that cut manual administration, removed duplicate entry and maintained governance across every system.
DataMust designed a hub-and-spoke integration architecture with Microsoft Fabric as the enterprise data platform. Applications exchange information through Fabric rather than brittle point-to-point integrations.
Resident information is captured once, synchronised across systems and reused throughout onboarding. Power Apps gives staff a simple interface, while Power Automate orchestrates the workflow between DocuSign and operational systems.
Microsoft FabricSingle source of truth
Connects to
NeRA
Power Apps
Power Automate
DocuSign
Resident Management System
Clinical Manager
The solution
One connected onboarding workflow
Families receive digital application packs through DocuSign, and each stage builds on trusted data held in Microsoft Fabric.
Signed digitally with DocuSign
Application packs and agreements can be completed from any device, with signatures captured and supporting documents uploaded.
- Electronic signatures
- Document upload
- Mobile-friendly for families
Orchestrated by Power Platform
Power Apps provides a staff portal; Power Automate stores completed agreements, synchronises systems and pre-populates the next agreement from verified data.
- Staff administration portal
- Automated storage and sync
- Pre-populated next agreement
Each stage now builds on trusted data in Microsoft Fabric, reducing manual effort while improving governance across admissions.
Strategic impact
From weeks of follow-up to signed within the hour
Admissions teams spent significantly less time preparing, chasing and processing resident documentation. Documents that previously took days, or weeks, to return could be completed electronically, sometimes within hours.
In one case, an agreement outstanding for several weeks was completed within one hour of being sent through DocuSign and signed on a mobile phone.
Before“Print it, post it, and wait weeks for it to come back.”
After“Signed on a phone and synchronised across systems within the hour.”
Completed agreements are automatically distributed, archived and synchronised across business systems, reducing compliance risk and improving consistency.
Results
Outcomes at a glance
~50%
Reduction in onboarding administration
Paperless
Digital agreements replace manual paperwork
One source
Fabric synchronises resident data
Faster admissions
Reduced turnaround and follow-up
Lower risk
Duplicate manual handling eliminated
Future ready
Foundation for Finance, HR and AI
In the client’s words
What the provider’s teams said
Feedback from the anonymised provider’s admissions and leadership teams.
“Extremely positive response to the DocuSign implementation: easy and seamless integration, creating efficiency.”
“Quicker turnaround times for documents means beds can be filled sooner.”
“Trained once, and the teams can use the platform easily.”
“Feedback indicates DocuSign is very user-friendly.”
Why it matters
A governed foundation, not just e-signatures
This was not simply an electronic-signature rollout. It established a governed workflow that reduced administrative burden, improved the resident experience and created a foundation for future reporting, automation and AI.
After this first outcome, Fabric became the central integration platform for the provider’s Finance and HR initiatives too.
Similar priority?
Spending too long on paperwork instead of the work that matters?
Book a 30-minute fit call to discuss a connected, governed outcome relevant to your situation.